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Shipping and Deliveries

For inquiries regarding your order, returns, or our Certified Refurbished Products policy, refer to the responses below. Explore our commitment to community support. Your seamless experience remains our primary focus.

Where can I check my order status?

Order updates will be delivered through email notifications. If you haven't received one, feel free to contact our customer service anytime.

Is it possible to return my order?

Indeed. The return window is 30 days from the date of purchase. Refunds will be processed within 2-3 business days after receiving the returned item.

What's the policy for Certified Refurbished Products?

All refurbished products are eligible for replacement only. For Certified Refurbished items, we don't facilitate returns for credit or refund. Defective products will be exchanged with a replacement refurbished Edifier speaker, headphone, or earphone.

How is Edifier supporting communities and ensuring customer satisfaction?

We're dedicated to exploring ways to support local communities and maintain customer satisfaction. Your understanding and support mean a lot. Let's stay connected, even when we're physically apart.

Holiday Delivery Disclaimer:

Q: Can I expect my expedited parcel to be delivered on time during the holidays?
A: While we strive for timely deliveries, there's a chance your parcel may not arrive on time. In such cases, please contact us, and we'll gladly refund the expedited shipping costs. Thank you for your understanding.