Online Store Return Policy

EDIFIER Online Store Return Policy

We want you to be satisfied with your purchase. If products purchased from Edifier do not meet your expectations, you may return it with the packing slip within 7 days of purchase for a full refund.

Returned products must be new, unused, and contain all original packaging and accessories (including all warranty cards and product manuals/instructions).

Returning a product to us that is not in resalable condition will be returned at consumer’s expense.

Returns Process

Please follow these steps to return your purchase to us:

1. Pack your item in the original packaging
2. Include all original packing materials, manuals and accessories.
3. Include the packing slip or gift receipt sent with shipping confirmation; we will not accept returns without a packing slip or receipt.
4. Please put your order number with the letters RMA (ex. 1234-RMA) on the outside of the box. You do not need to call for an RMA number
5. Send the return back to the Returns Center Address listed on Shipping Confirmation Email

For proof of delivery, you must use a traceable carrier or shipping method.

You are responsible for all shipping charges except in the case that the return is the result of our error.

Receiving Refunds

Edifier Malaysia will issue a refund to the bank account used for the original purchase. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you'll receive the refund sooner).