Online Store Return Policy

EDIFIER Online Store Return Policy

We guarantee you will be thrilled with your Edifier experience. If a product purchased from Edifier does not meet your expectations, you may return it within 30 days of purchase for a full refund.

For all returns, please contact us first and obtain an Return Merchandise Authorization (RMA) before sending the product back.

Returned products must contain all original packaging and accessories including all warranty cards and product manuals.

Please follow these steps to return your purchase to us:

1. Contact us and obtain an RMA number.
2. Pack your item in the original packaging
3. Include all original packing materials, manuals and accessories.
4. Clearly indicate the RMA number on the packaging or parcel. We will not accept returns without an RMA number.
5. Send the return back to the Returns Centre Address provided by the customer service representative.

For proof of delivery please use a traceable carrier (UPS, FedEx, etc.)

You are responsible for shipping charges with the exception of product defects or a shipping error on our part.

Receiving Refunds

Edifier USA will issue a refund to the original form of payment used for the purchase; please allow up to 30 days for the credit to show on your account.

Headphones and Earbuds Return Policy

ALL headphones and earbuds are FINAL sale. During COVID-19, Edifier will no longer accept returns for headphones and earbuds due to health and safety concerns.

Last Chance Deal Clearance Product Replacement Policy

ALL last chance deal clearance products are FINAL sale.

Proven defective products can be returned for REPLACEMENT ONLY. We do not accept returns for credit or refund.

Certified Refurbished Products Replacement Policy

ALL refurbished products are FINAL sale.

Proven defective products can be returned for REPLACEMENT ONLY. We do not accept returns for credit or refund.

We offer 14 calendar days to report a defective refurbished product from the date you received it products.

Proven defective products will be exchanged with a replacement refurbished Edifier speaker, headphone or earphone, as determined by Edifier North America, or the authorized service provider.